Click on a question to reveal the answer.
Q: Can I use Site Manager on my Mac?
Unfortunately the current version of Site Manager does not support Mac usage, however the next version will. This is due for release in the next year.
Q: Can I use Site Manager in Firefox?
Currently the only browser that fully supports Site Manager is Internet Explorer on the PC, however the next version, due in the next year, will be available on a wide range of browsers.
Q: Why doesn't the login work?
If you can see the Silktide Site Manager (blue) welcome screen but a login box has not appeared, check that any pop-up software on your computer is set to allow pop-ups from your website. Common pop-up blockers include Windows XP SP2 and the Google, Yahoo and MSN toolbars. Some anti-virus and anti-spam software also blocks pop-ups.
If you are seeing the log in box but your details are not working check the address bar to make sure you are viewing http://yourwebsite.com/login NOT http://www.silktide.com/login. If you are at the correct login address and you are getting an error message, please contact your account administrator who can reset your password for you.
Q: I've forgotten my password, how do I log in?
For security reasons we do not store anyone's unencrypted password in our system so it will need to be reset before you can log in. Contact another Site Manager user/administrator of your website who can reset your password, or if this is not possible contact us and we will reset your password for you.
Q: How do I change my password?
You must be logged in to Site Manager to change your password. Inside Site Manager you will find the option to change your password under the 'File' menu on the top toolbar.
Q: How do we add extra people to edit the website?
On the top toolbar there should be a button on the right-hand side labeled 'Users' - if this is not available then you don't have sufficient rights to add new users.
Click this button and then click on either 'Site Manager Users' or 'Site Manager Administrators' (Site Manager Users usually have basic editing and publishing rights, whereas Administrators have more advanced rights such as editing templates).
Click the 'New User' button and enter a username, password (twice), their full name and email address - leave all other settings as they are - and click 'OK'. The new user should then be able to log in to Site Manager and begin editing straight away.
If your website has more complex user groups you may need to contact your website administrator to find out which user groups/editing rights are appropriate for your new user.
