Support /

Fill in our support form below and your issue will be logged in our support system.

A member of our support team will get back to you as quickly as possible - we aim to answer all support queries within 2 working days.

User Guides

You may find the answer to your question has already been answered in one of our user guides.

SiteManager User Guide (version 6 and below)
(1.2mb)

E-Newsletter System User Guide
(606k)

Contact Details

Contact Name:

Contact Email:

Company / Organisation:

Your Website:

Your Support Query

1. What type of issue are you having?

How do I... ?
Something is broken
Wish or suggestion

2. Incident priority?

Priority 1 (Critical, emergency - e.g. website is down)
Priority 2 (Service-affecting - e.g. site still available but reduced functionality)
Priority 3 (General support request - e.g. minor amendment, non-urgent bugfix)
Priority 4 (Non-urgent request - e.g. new features, components, templates, etc)

3. Enter a brief, but descriptive title

4. Tell us all about it, please be as descriptive as possible

Please describe your problem as fully as you can. If possible include the name and address of the page(s) you were using, describe what you were doing when the problem occurred and outline any steps you have taken to try and solve the problem.

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